Shipping & Returns

For now we ship to the United States only. Orders go out from Florida, and shipping is handled with simple flat-rate U.S. zones. If you're outside the U.S., we're not able to ship to you yet.

Shipping is a flat rate based on your zone, and the exact cost is shown at checkout before you pay. No surprise fees and no hidden handling charges — what you see at checkout is what you pay.

We pack and ship orders as quickly as we can. When your order ships, we'll email you a tracking number so you can follow it the rest of the way. If you don't see a confirmation, check your spam folder, then get in touch.

Please check your items when your order arrives. If anything shows up damaged, wrong, or missing, email us right away and we'll sort it out. The sooner you let us know, the easier it is to fix.

Because these are health and consumable products, unopened items in original condition may be returned within a reasonable window. Opened or used items generally can't be returned for safety reasons. If you're not sure whether something qualifies, just ask before sending it back.

If an item arrives damaged or it's not what you ordered, email us with your order number and a photo of the problem. We'll make it right — either a replacement or a refund, whichever works best for the situation.

Once we receive an approved return — or confirm a problem with your order — we'll refund you to your original payment method. Payments and refunds are processed securely through Stripe, so the timing on your end depends on your bank or card issuer.

Questions about shipping or a return? Email us at hello@herpmedics.com or use the contact page.